Client Services Analyst

• Do you have strong written and verbal communication skills?
• Have you been looking for a fixed-term, full-time role until April 2025?
• Are you passionate about providing excellent customer service and interested in working with a wide variety of clients?

Mō Te Herenga Waka - About our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting two Client Services Analyst on a fixed-term, full-time basis until April 2025 to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions. The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.

Key responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

Ō pūmanawa - About you

We would love to hear from you if you are:

• Passionate about providing excellent customer service.
• Interested in working with a wide variety of clients on a wide range of systems.
• An effective communicator with strong written and verbal communication skills.
• A keen problem solver with strong analytical and troubleshooting skills.
• A motivated individual with ability to manage multiple tasks concurrently.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

We are a close-knit team who thrive on working collaboratively, sharing ideas, and developing data-driven solutions that support business decisions and create meaningful outcomes. We offer flexible working arrangements and a great workplace environment.

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

Role description - Click here to see further information, including salary.

Close date for vacancy: 25 October 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications from recruitment agencies are not accepted.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Blake Whatling (Blake.Whatling@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application steps and information

Download and complete the University Application Form, please include the position title and reference number (Client Service Analyst, #2092). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University Application Form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.