Client Technology Specialist

• Do you have proven experience in client support roles within the IT industry?
• Can you work as part of an agile team and build strong working relationships with a variety of stakeholders?
• Are you a motivated, customer-focused individual who can take initiative, providing excellent end user support and assistance?

Mō Te Herenga Waka - About our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Technology Specialist in Te Tai Matihiko - Digital Solutions (DS) group on a permanent, full-time basis. The role will be responsible for providing technical excellence and outstanding service to enable, support and enhance research quality and impact. This role will also provide services and abilities to ensure that the learning, teaching, and student experience at the University is second to none.

Key responsibilities:

• Provide timely and appropriate problem solving, analysis, and solutions to IT related requests, faults, incidents, and problems in accordance with DS standards, service level agreements, and client needs.
• Participate in the problem management process as it relates to Macs, PCs, and printers to ensure the ongoing availability and integrity of the environment.
• Undertake other tasks or assist with projects as directed by the Mata Awhirangi - Client Technology Manager. This will include assisting with other teams across DS, from time to time.
• Assist staff and students in the effective use of desktops, mobile devices, applications software, and digital technologies.
• Help users to improve their understanding and knowledge of client technologies.
• Promote the use of client technologies in clients’ day-to-day work.
• Gain a deep understanding of user requirements and develop long-term working relationships to anticipate future needs.

Ō pūmanawa - About you

You will:

• Be a motivated, customer-focused individual who can take the initiative, providing excellent end user support and assistance.
• Thrive in this role with an excellent manner with people, and with strong attention to detail and self-management skills.
• Be a highly organised self-starter and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team.
• Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.

This role is busy, challenging, extremely rewarding, and interesting for the individual with the right temperament.

Key requirements:

• Experience in the support of a range of IT equipment and users.
• Outstanding people and communication skills including the ability to adjust to different audiences.
• Ability to build strong working relationships with a variety of stakeholders.
• Capability to work as part of a team as well as having individual responsibilities.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team enjoys sharing ideas and working in a collaborative style. We offer you flexible working arrangements, learning & development programs, and job-sharing options. This is a fantastic opportunity for someone who wants to develop their IT knowledge and skills, and that enjoys working with a diverse range of interesting people across the University’s campuses.

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

Role description - Click here to see further information, including salary.

Close date for vacancy: 27 October 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications from recruitment agencies are not accepted.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Michelle Clarke (michelle.clarke@vuw.ac.nz). But applicants should follow all steps listed below.

Important - application steps and information

Download and complete the University Application Form, (Client Technology Specialist, #2110). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter, and the University Application Form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.